Frequently Asked Questions
Everything you need to know about your Vox gear and orders.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for amplifiers and pedals?
We offer a 30-day return policy for most electronics. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Do Vox products come with a manufacturer warranty?
Yes, all new Vox products are covered by a limited warranty against defects in materials and workmanship. The duration varies by product category, typically ranging from one to two years.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and select European territories. For other regions, please consult our authorized local distributor list.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are replacement vacuum tubes available for purchase?
While we do not sell individual tubes directly through our webstore, we recommend using authorized service centers for tube replacement to ensure your amplifier maintains its signature tone and safety standards.